Main Purpose of Job
Are you passionate about supporting the deaf
community?
Word360 is an award-winning
tech-enabled communication company that
specialises in working within the health and social care sectors supporting
large organisations with their communication needs. Our clients include the
NHS, local authorities, other public sector clients.
We are looking for an expert to support our deaf service
users as we continue to expand our services.
Within this role, you will coordinate and manage the
day-to-day operations of our deaf interpreting services, ensuring the smooth
and efficient delivery of service. You will be determined to source
the appropriate resources to meet the growing demand.
If you want to grow your skills beyond an
interpreter and have a positive impact on the deaf community, this role is for
you.
Responsibilities and Duties
- Coordinate and manage the day-to-day operations of BSL interpreting services.
- Identify shared objectives that align with the goals of each department.
- Build and maintain relationships with the deaf community across the UK
- Deliver BSL video interpreting, where required, and occasional face to face
- Deliver training to our clients about supporting the deaf community
- Access our database of experienced interpreters and identify individuals with relevant skills, experience, and availability to meet the client’s needs.
- Recruit and onboard experienced BSL interpreters
Skills and Attributes Required
- Hybrid role where you will also be required to come to our Edgbaston office
- Registered BSL interpreter (RSLI) preferred
- Have 2 or more years’ experience supporting the deaf community
- Must have strong organisation skills a master at problem solving and attention to detail whilst working under pressure.
- Strong written English language skills
- Be well organised with a high attention to detail
- Have excellent interpersonal skills and the ability to communicate at all levels
- Proficient in the use of Microsoft Office, particularly MS Word document styles
- The ability to work under pressure to tight deadlines and communicate and influence at senior levels
- Effective communicator using phone, email, letters, reports, presentations and face-to face contact
- Quickly assess the urgency and importance of tasks and act accordingly.
- Ability to work independently to achieve results.
Benefits
- Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
- Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
- Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
- Employee Recognition: Celebrate achievements with our employee awards and development programs.
- Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
- Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
- Cycle to Work Scheme: Join the cycling revolution with our support.
- Pension Scheme: Secure your future with our workplace pension plan.
- Paid Sick Leave: Rest assured with paid time off during illness.
- Social Events: Engage with colleagues and innovate through business-wide social events.
- Free DBS Renewal
- NRCPD fees paid
Diversity, Inclusion and Wellbeing
Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
Additional Information
If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.