Main Purpose of Job
Responsible for supporting core finance operations within a language services environment, including booking signoffs, query handling, call handling, client invoicing, invoice chasing, and supplier invoice processing. Acts as a key point of contact for client and linguist queries and handles finance-related telephone communications. Supports senior finance staff with ad-hoc tasks, including data requests and internal queries, while contributing to process improvements, team guidelines, and rota coverage.
Responsibilities and Duties
- Carry out booking signoffs for all clients
- Respond to linguist and client queries
- Handle finance-related phone calls
- Create, check, and send monthly invoices for allocated clients
- Follow up on outstanding client invoices
- Review and process supplier invoices
- Assist in developing team guidelines, rules, and process improvements
- Participate in rota coverage during business hours as required
- Provide ad-hoc support to Senior Finance Administrators, the Finance Leader, and Chief Finance Officer, including client data requests and internal queries
Skills and Attributes Required
- Strong numeracy and literacy skills
- Clear, concise and professional communication style
- Strong excel skills
- Use initiative to find answers to queries and draft clear email responses
- Ability to understand new systems quickly with training
- Ability to complete high volume of tasks, accurately, under time pressure
- Confidence when handling calls
- Ability to handle challenging calls sensitively and professionally
Benefits
- Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday. (Birthday leave is after successful probation)
- Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
- Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
- Employee Recognition: Celebrate achievements with our employee awards and development programs.
- Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.(After 1 year's service)
- Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
- Cycle to Work Scheme: Join the cycling revolution with our support.
- Pension Scheme: Secure your future with our workplace pension plan.
- Paid Sick Leave: Rest assured with paid time off during illness. (After successful probation)
- Social Events: Engage with colleagues and innovate through business-wide social events.
Recruitment Process
- Successful applicants will complete a short pre-screen, including recorded answers to a few questions.
- If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
- Finalists will attend a final interview (again, either online or face-to-face).
- Please note, the process may change
Diversity, Inclusion and Wellbeing
Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
Additional Information
If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.